Zuma99 Privacy Policy — Malaysia Player Data Protection

1Information We Collect

When you register and use the Zuma99 platform, we collect several categories of information to ensure our services run smoothly, securely, and in line with your needs as a Malaysia player. This data collection is part of the standard operating practice followed by all trusted online betting platforms.

The information we collect falls into three main categories:

We only collect information that is strictly necessary for the stated purposes. Zuma99 does not collect data unrelated to the provision of our betting services to you.

• Registration information is collected directly through the platform's registration form.
• KYC data such as copies of identification documents are collected when required for withdrawal verification or compliance purposes.
• Technical information is collected automatically when you browse or use the Zuma99 platform.
• Communication data such as support chat history is retained for reference and service improvement purposes.

2How We Use Your Data

Every piece of information we collect is used for the stated purposes only and will not be used beyond the scope described in this privacy policy. zuma99 adheres to the principles of minimal and responsible data use.

• To verify your identity during the KYC process and ensure your account is registered under a valid name.
• To securely process deposits and withdrawals to the bank account or e-wallet registered in your name.
• To send important notifications related to your account, promotions, and platform updates via email or in-app notices.
• To detect and prevent fraudulent activity, money laundering, and unauthorized access to your account.
• To comply with legal and regulatory requirements applicable to online betting platform operations.
• To improve the user experience based on usage patterns and feedback received.

3Data Encryption & Security

Protecting your information is zuma99's highest priority. Our platform uses the latest security technology to ensure every bit of data you share with us remains safe and protected from unauthorized access.

• All communications between your device and zuma99 servers are protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
• Passwords are stored in hashed format using the bcrypt algorithm — even we cannot read your account password.
• Two-factor authentication (2FA) is available and recommended for all accounts to add an extra layer of protection.
• Our 24/7 threat monitoring system automatically detects and blocks any suspicious access attempts.
• Sensitive data such as bank account numbers is stored in encrypted form and is only accessible by authorised payment processing systems.

4Information Sharing with Third Parties

Zuma99 understands the importance of your privacy and only shares personal information in very limited and necessary situations. We never share data indiscriminately or for commercial gain without your knowledge.

Your information may be shared only in the following circumstances:

• Payment service providers — to process your deposits and withdrawals. Information shared is limited to what is necessary to complete the transaction only.
• Legal authorities — when required by law, court order, or a valid official investigation.
• Technical service partners — such as cloud infrastructure and security providers bound by strict confidentiality agreements with zuma99.
• Business transfers — in the event of a company merger or acquisition, users will be notified in advance and given the option to opt out.

All third-party partners we work with are contractually bound to handle your data in accordance with the privacy standards set by zuma99, and are not permitted to use your information for any other purpose.

5Cookies & Tracking Technologies

The zuma99 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain login session security, and understand how users interact with our platform.

• Session cookies — deleted automatically when you close your browser. Used to maintain your login status during an active session.
• Persistent cookies — stored for a set period to remember your preferences such as language and display settings.
• Analytics cookies — helps us understand which pages are visited most and where users encounter issues, so we can improve the platform.
• Security cookies — used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the Zuma99 platform.

6Your Privacy Rights

As a zuma99 player, you have clear rights regarding your personal information. We respect these rights and provide straightforward ways for you to exercise them. Here are the rights you hold:

7Data Storage & Deletion

Zuma99 retains your personal information for as long as necessary for the purposes stated in this privacy policy or as required by applicable law.

• Active account data is retained for the duration your account remains active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in line with anti-money laundering regulatory requirements.
• Customer support communication logs are retained for 2 years for reference and dispute resolution purposes.
• Anonymised analytics and technical data may be retained for a longer period for platform improvement purposes.

Once the retention period expires or upon a valid request, your data will be securely deleted or converted into an anonymised format that cannot be linked back to your identity.

8Children's Privacy

The zuma99 platform is strictly for users aged 18 and above. We do not knowingly collect or store personal information from individuals under the age of 18.

9Changes to This Privacy Policy

Zuma99 reserves the right to update or modify this Privacy Policy at any time. Such changes may occur when we introduce new features, change how we process data, or in response to relevant changes in legislation.

• Significant changes will be communicated to you via your registered email or a prominent notice on the platform at least 7 days before taking effect.
• The most recent update date will always be displayed at the top of this document for your reference.
• Your continued use of the zuma99 platform after changes take effect will be considered your acceptance of the latest version of this Privacy Policy.

We encourage you to revisit this page from time to time to ensure you are always up to date on how we handle your personal data.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how Zuma99 handles your personal information, our privacy team is ready to assist. We are committed to addressing every inquiry seriously and within a reasonable timeframe.

• Reach us via live chat available 24/7 on the Zuma99 platform for a quick response.
• Privacy-dedicated email: [email protected] — response within 3 business days.
• For formal complaints regarding data processing, you may refer to the relevant data protection authority in Malaysia.